FAQs

What to expect:

New Patients:

Please arrive 10 min before your scheduled treatment. If you haven't filled out an intake online, you can fill them out when you arrive.
Your acupuncturist will show you how to make your payment. We accept cash, e-transfers or credit cards (sorry, no American Express). We use a self serve system designed to make payments easy.
Once you’ve gone over your health history and treatment goals with your acupuncturist, needles will be inserted in strategic locations. We recommend resting for 30-45 minutes while the needles work.
If you have also booked a cupping session please allow an additional 20-30 minutes for you appointment.

Returning Patients:

Please arrive 5 min early to allow time to make your payment and then come right in, roll up your pants & sleeves and get comfy in a chair! Your acupuncturist will be with you shortly.

Acupuncture:

The needles are fine and may give a bit of a “bite” when they are inserted. You may feel some pressure, achiness, pulsing at the points throughout the treatment. Feeling things a little is ok, we want to be causing a response from your body. It is easy to adjust the points until you are comfortable.

Cupping:

Cupping involves applying glass cups to the body with suction. You will be able to feel the suction/upward stretch. The pressure can be adjusted until it is manageable.
Because of the suction, cupping can leave behind red-purple marks that typically last 5-10 days.

At The Acupuncture Hub we give individualized treatments
A note on treating body pain: We treat a full range of body pain (arms, legs, hips, back, neck!) by using acupuncture points below the knees and elbow!
Acupuncture is based on an understanding of how your body is connected so we don’t need to needle into the affected area in order to help it. Sometimes the points to treat your back pain might be located on your leg. Sometimes the points that ease your foot pain might be on your hands. Rest assured that we’ve got you covered!
As a bonus, this style of practice (known as The Balance Method) allows us to treat in a shared space at affordable rates; meaning you can get in often enough to get your pain or other ailments under control.

A Sliding Scale works when people pay what they can afford. A variety of payments maintains accessibility for a variety of people.
The Sliding Scale is designed to make it easy to access frequent care when you need it, while also supporting others in the process. We set the range and you decide what works for you that day.
There is a one time $10 consultation fee for new patients.

If you have Supplementary Benefits through MSP, you can receive acupuncture for $7-30 (sliding scale)! MSP covers $23 for up to 10 acupuncture treatments, so you can pay less out of pocket ($7-30) and come more.

You will still need to pay the one time $10 New Patient Consultation fee for the first visit.
Late cancellations (less than 12hrs notice) and no shows will be charged a $25 fee - this fee is not covered by MSP Supplementary Benefits.
Please note, we cannot direct bill cupping to MSP, only acupuncture sessions.

We require 12hrs notice prior to your appointment for any cancellations.
A $25 fee will be applied for cancellations and missed appointments with less than 12hrs notice.
Please keep track of your bookings and be accountable for the time you have reserved.

Due to scheduling limitations and a high demand for cupping, this therapy is no longer available for online booking. Please send us an email, a call, or stop by in-person to book this service.